With the rapid growth our client was experiencing, its salespeople were performing at maximum capacity—
and the company’s outdated CRM system, Siebel, was failing to keep in step. End-users faced multiple
issues with Siebel, including slow and unreliable VPN connections, a poor user interface and insufficient
reporting capabilities.
Moreover, the company’s service engineers worked in a separate system and were
not integrated into the full sales cycle. Salesforce would address these issues as well as give management
vital access to real-time sales pipeline data.
Practical, experience-backed guidance from JPW’s Salesforce-certified consultants – no fluff, no sales pitch.