L&D Services

JPW Consulting provides learning and development solutions that help our clients with talent development and technology adoption. Combining over 25 years of best practices, JPW helps ensure learners are prepared for their new technology or responsibilities. Through JPWs comprehensive approach to instructional design, digital learning development, technical training, and change enablement, we help clients navigate change ultimately increasing the speed of adoption.

Training

JPW provides training services that help learners successfully navigate a new process, system, platform, or technology. To help ensure adoption, JPW focuses on developing customized engaging training programs that bridge the gap between what users currently know and what they need to know to be successful. We have a proven track record of effectively analyzing and anticipating clients’ needs, developing customized training and documentation, providing an optimized solution, and ensuring overall client satisfaction with our efforts from start to finish. Each training program is as unique as our clients and is designed to maximize impact while minimizing costs. We are skilled at determining the most effective delivery method of education based on client-specific needs. Our core training services include instructor-led training, virtual instructor-led training, training management, and post-training support. Whether it is 50 trainers traveling the globe, multiple trainers in one location, or a few trainers training thousands of learners virtually, JPW can provide professional training services to meet each client’s needs.

Instructor-Led Training (ILT)

Instructor-led training provides a high-touch education model that is very effective with high-value employees and/or in offices with a larger concentration of learners. JPW Facilitators deliver professional training across numerous industries and technology. JPW Facilitators can provide classroom training, coaching in small group settings, and one-on-one desk-side training support. JPW’s high-touch approach increases adoption and ROI by addressing both the needs of the business and the individual learner. This helps minimize any barriers to adoption.

Virtual Instructor-Led Training (VILT)

Virtual Instructor-led Training (VILT) provides a cost-efficient way to deliver learning to an audience spread out over a large territory, while still maintaining a personal touch. JPW Consulting Facilitators provide engaging virtual training by incorporating enhanced features into the training, such as poll questions, Chat Q&A, and virtual breakout rooms. JPW Facilitators also deliver VILT as an effective way to provide ongoing reinforcement training after the initial training is complete.

Training Management

Training Management is an integral part of the success of every training program. JPW Consulting’s approach to training management starts with gaining a solid foundation of understanding of a client’s project goals and objectives followed by a rigorous process of design, development, and training delivery. JPW Training Management Consultants help develop overall training and delivery programs and provide oversight for all instructional design and training delivery. JPW Training Management Consultants also plan and deliver train-the-trainer programs to ensure a consistent learner experience across all locations.

Post-Training Support

Post-training support and reinforcement training help ensure learner success and technology adoption. JPW Consulting’s post-training support programs are customized to each client’s need and can include follow-up instructor-led training (ILT), virtual instructor-led training (VILT), on-demand learning (eLearning and video), and/or reference materials. JPW can also make updates to all training content as needed based on process improvements or new release updates that occur post go-live.

Instructional Design

JPW Instructional Designers create engaging training curriculum designed to increase knowledge and improve performance

Curriculum Development

Following proven instructional design principles, JPW Instructional Designers create custom course plans and training content for each role or persona based on analysis and discovery of client systems and business processes. JPW works closely with subject matter experts and business managers to ensure the training content is relevant, technically accurate, and consistent with business practices. Included in all course content are day-in-the life scenarios, best practices, and tips to ensure the content resonates with the learner.

Customized Training Materials

JPW prides itself on delivering the highest quality custom training documentation. Therefore all materials go through our rigorous quality assurance process prior to being presented to our client. Training documentation includes but is not limited to:

• Training Presentations
• Facilitator Scripts
• Reference Guides
• End-User Manuals

All training documentation can also be translated into multiple languages.

Digital Learning

JPW Consulting has been developing innovative, customized, digital learning solutions for over 15 years. Our team of experienced video and eLearning development consultants, partner with our clients to develop digital solutions designed to engage learners on-demand. Our digital solutions help learners explore, understand, and apply new concepts to support their development.

eLearning Development

JPW eLearning developers create all levels of eLearning using various tools such as Articulate Storyline, Articulate Rise, and Adobe Captivate. Our eLearning courses can include graphics, interactivity, audio, multimedia, knowledge checks, assessment, embedded videos, and other resources. Various types of eLearning we develop include demonstrations, simulations, and microlearning modules.

Rapid and Custom Video Development

JPW video developers create engaging video use both rapid design tools and custom video tools such as Adobe Premier, Adobe After Effects, Camtasia, Synthesia, Vyond, VideoScribe, and Plotagon. Video styles include 2D and 3D character animation, explainer video, whiteboard animation, AI video, micro video, and screencasts.

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Change Enablement

Recognizing the effectiveness of structured change management in the success of system adoption, JPW Consulting developed a set of tools that drive successful learner adoption during some of the most challenging situations. Whether it is 2000 users trained globally in 2 weeks, or 30,000 users trained over one year, JPW delivers change enablement services that drive project success. The core change enablement services JPW provides include strategies from the JPW Adoption Playbook, training planning, and communications.

JPW Consulting helps clients navigate change with our proprietary JPW Adoption Playbook. The tenets of our playbook are built upon Prosci’s® extensive and detailed research on why projects succeed and fail. Each step of our strategic approach addresses adoption at all levels of the organization using the ADKAR™ framework on change management.

This multi-disciplined approach includes developing communication, training, and reinforcement strategies that enable successful change. We provide tailored recommendations that facilitate a smoother transition, encouraging users to embrace change more readily. This comprehensive approach not only accelerates the adoption process but also ensures a more seamless integration of new solutions into daily operations, ultimately leading to improved efficiency and satisfaction.

Our Approach

Communications

Communication effectiveness is key to overcoming user resistance to change. JPW Consulting focuses our efforts around building a communication strategy designed to increase awareness, build desire, and communicate key project information through a variety of available methods.

As part of this effort, JPW works with various client stakeholders and end-users to understand how the new technology will affect job functions, benefit end-users, and meet long term company goals. This information will help our clients develop engaging communication campaigns for executives, sponsors, managers, and peers to increase awareness, communicate value, and ultimately increase adoption. These visual communication campaigns and videos help drive organizational behavioral changes.

Training Planning

JPW Consulting develops custom training programs based on each client’s unique project goals, objectives, timeline, and budget.

The strategies and recommendations included in the training plan serve to ensure that the end-users have the knowledge and ability to succeed in their role. These strategies address training scope, timelines, and costs, across three phases: design, development, and delivery. JPW’s mission is to deliver effective high-quality training programs that help ensure learner success.