Driving Successful Micrsoft Dynamics Adoption

Over an 18-month engagement, JPW played a critical role in stabilizing the program, aligning training with real business workflows, and ensuring successful rollout across the U.S. and Canada.

The project faced significant disruption before JPW Consulting’s involvement, including:

• An implementation breakdown caused by the original implementation and training partners being released mid-project
• A lack of business alignment, as the system was built in isolation without sufficient input from end users, resulting in workflows that did not reflect real-world operations.
• A disconnected training approach caused by the training content that was developed separately from the system build
• A delayed rollout, as Train-the-trainer (TTT) sessions and end-user training were postponed as both the system and learning materials required rework.
• Low organizational readiness, as teams across functions were not adequately prepared for the transition to new tools and processes

JPW Consulting stepped in to lead a comprehensive, people-centered training and adoption strategy, leading to a successful enterprise rollout. After JPW’s involvement, the client experienced high user adoption and a cultural shift towards in-person training. With JPW’s successful program delivery and sustained support model the client experienced an elevated training impact.